ToxicFreeIndia

Effective Date: 03/09/2025

At ToxicFreeIndia, we aim to provide a smooth and trustworthy shopping experience. Since our platform lists affiliate products as well as products from multiple suppliers/brands, refund and replacement policies vary depending on the type of product you purchase.

1. Affiliate Products (Amazon, Flipkart, etc.)

• ToxicFreeIndia is a participant in affiliate programs and may redirect you to third-party platforms like Amazon, Flipkart, or others.
• If you place an order through these platforms, ToxicFreeIndia holds no responsibility for returns, refunds, or replacements.
• For such orders, you must directly apply for refunds/replacements via the Amazon/Flipkart app or website as per their policies.

2. Supplier/Brand Products Listed on ToxicFreeIndia

Currently, products from the following brands are listed on ToxicFreeIndia. Each brand follows its own Refund & Replacement Policy:

(a) Auram Naturals Farm Private Limited

Auram Naturals generally does not accept returns or refunds. However, they will support you in cases of:

• Damaged Product → Replacement provided if reported within 2 days with invoice, images, and unboxing video.
• Missing Product → Resent promptly if reported within 2 days with proper evidence.
• Spoiled Product → Investigated and replaced if found genuine (natural variations in taste, aroma, or color are not considered spoilage).

📩 Contact: support@auramnaturals.com

(b) Herbs & Hills (Darjuv9 Enterprises Pvt. Ltd.)

Herbs & Hills offers the following policies:

• Cancellation → Allowed within 3 hours of order placement.
• Damaged/Missing Products → Must be reported within 2 days (images/unboxing video required).
• Ineffectiveness of Products → Report within 7 days; coupon code may be provided.
• Adverse Reactions → Stop use immediately and contact support. No returns for used/unsealed products.

📩 Contact: care@herbsandhills.com | 📞 +91-9311965696

(c) Darjuv9 Organic India Pvt. Ltd.

Darjuv9 Organic India follows similar guidelines:

• Cancellation → Within 3 hours of order placement.
• Damaged/Missing Products → Report within 2 days with supporting proof.
• Ineffectiveness of Products → Report within 7 days; coupon code may be offered.
• Adverse Reactions → Stop use immediately and contact support.
• No returns for used/unsealed products.

📩 Contact: care@darjuv9organicindia.com | 📞 +91-9582035149

3. Future Brands

As ToxicFreeIndia continues to onboard more brands and suppliers, their respective refund & replacement policies will also be updated on this page. Customers are encouraged to read each brand’s policy carefully before making a purchase.

4. General Notes

• ToxicFreeIndia acts as a platform provider and not the end seller (except in affiliate cases where Amazon/Flipkart handle policies).
• For any disputes, customers must contact the respective brand/supplier directly.
• ToxicFreeIndia will assist by guiding you to the correct contact, but we are not responsible for processing refunds/replacements.

Contact Us

For any queries related to refund and replacement policies, please reach out:

📩 Email: contact@toxicfreeindia.com